Resolving Complaints

Your complaint will be passed to the relevant department to resolve your issue.  The department will endeavor to resolve your complaint swiftly as possible.

Your complaint will also be passed to a line manager.

If the complaint cannot be resolved within 24 hours or you are not happy with the resolution, the complaint will be escalated to our Customer Service Manager. You will receive communication from the manager within 72 Hours.

The Customer Service Manager will record the complaint on your account and attempt to resolve the issue within 48 hours.

If the issue is still unresolved or you are not satisfied, the complaint will be passed to the head of the relevant department in relation to the dispute. You will be advised of the outcome within 2 weeks.

Exceptional circumstances may arise if any additional information is required; the response times will start from the point the information is received. 

The Dublin Mint Office are committed to complying with all relevant legislation on Data Protection and Privacy of your information. We understand the trust you place in us when you give us your information and we respect that trust at all times.

You can access our Website home page and browse our site without disclosing your personal data. However, when you register with The Dublin Mint Office or order a product with us you will be asked to provide certain information about yourself.

We have published this Privacy Policy as a guide to help you understand how and why The Dublin Mint Office collects information from you, to whom such information is disclosed and what your rights are.

This information on this page may change in line with new or updated legislation, or if we change how we process or collect your data.