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Accounting

How do I pay

Payment will be due on receipt of invoice. For some items, and deliveries that are part of a collection we offer the option for you to pay for your goods after you have received them. If you choose this option, you will be sent an invoice with your order and full details of how to pay are included on that invoice.

Payment options available:

Online: Please visit our online payment portal at dublinmintoffice.ie/my-account
PayPal: Please go to https://paypal.me/dublinmintoffice enter the amount you wish to pay and your customer number in the notes field

Bank Transfer: This can be done through your banking app either online or by telephone. IBAN IE60 AIBK 9313 6514 5090 09 SWIFT code AIBKIE2D. Please ensure you enter or quote your ten digit Customer Number (beginning ‘70’) as the payment reference. Your Customer Number can be found at the top right of your invoice.
Credit or Debit Card – We accept all card except Diners Club International and JCB. Please complete the remittance slip on your invoice and return in to us using the pre-paid envelope enclosed. Alternatively call us on 1800 937 321 Monday-Fridays between 9:00am-17:30pm.

Cheque or Postal Order – please send, together with the remittance slip on your invoice, to:

The Dublin Mint Office,
FREEPOST,
Perigord House
Damastown Industrial Estate
Dublin 15

PayPal Methods of Payment

When choosing to pay via PayPal, you can pay the full amount of your order, or choose to spread the cost into 3 equal interest-free payments. Pay in 3 enables you to make the first payment now, then the next two in the following two months on the same date.

PayPal’s ‘Pay in 3’ option is available for purchases of €30-€2000 and payments are interest free and covered by PayPal’s buyer protection.

Why pay by PayPal?

Checking out with PayPal is quick and easy and is eligible to all ROI buyers. When you select ‘PayPal’ at checkout, you’ll be asked to log into your account where your name, address and payment details are already stored, meaning a faster checkout. Just double check your delivery address and proceed with your order!

Online account information

As soon as you place an order through The Dublin Mint Office website an account will be created for you.

Once your account is created and you have logged in, you will be able to:

View your orders: track pending orders and review past ones.
View your invoices and pay for any items or installments online.
View the status of any returns.
Modify and ammend your contact details.
Reset your password: should you have forgotten your email and/or password details please click on the following link https://www.dublinmintoffice.ie/my-account?view=login which enables you to receive a reminder by email.

What if I cannot pay?

If for any reason you cannot make your payment by the requested invoice date please let us know, this will stop your account going into arrears and possibly facing late payment fees.

We are here to help and we will always try to work with you to give the best possible options when it comes to payments, if you would like to discuss these options please call one of our Customer Experience team on 1800 937 321.

How do I place an order?

There are a few different ways you can place an order with us, please see the below methods.

You can call us: 1800 937 321, Monday to Friday 9am - 5.30pm.

If you would like information on any of our products the Customer Experience team would be happy to help. They can give you information on coins, medals and the collections we have available as well as assisting you in placing the order.

You can order on our website: https://www.dublinmintoffice.ie/

Here you will find images and information on most of our coins and collections, please note some of our rare and unique coins will not be available on the website down to the very limited amount of stock we would have with such items. If you would like to speak to one of our rare and unique coin specialists we can also arrange this for you

How long does it take for my refund to be processed?

We try to process returns as quickly as possible, however this can take up to 28 days for this process to be completed. If you placed an order online you can check the status of your refund (if applicable) by logging into your account https://www.dublinmintoffice.ie/my-account?view=login

Once we have processed your refund please allow 7-10 working days for the funds to clear.

Complaints

How do I make a complaint?

In the unlikely event that you have a complaint about our products or service, please let us know by telephone, email or by writing to us:

Telephone: 1800 937 321
Address: The Dublin Mint Office, FREEPOST, Perigord House, Damastown Industrial Estate, Dublin 15 Email: Customercare@dublinmintoffice.ie

Resolving Complaints

Your complaint will be passed to the relevant department to resolve your issue. The department will endeavour to resolve your complaint swiftly as possible.

Your complaint will also be passed to a line manager.

If a complaint cannot be resolved within 24 hours or you are not happy with the resolution, the complaint will be escalated to our Customer Experience Manager. You will receive communication from the manager within 72 Hours.

The Customer Experience Manager will record the complaint on your account and attempt to resolve the issue within 48 hours.

If the issue is still unresolved or you are not satisfied, the complaint will be passed to the head of the relevant department in relation to the dispute. You will be advised of the outcome within 2 weeks.

Exceptional circumstances may arise if any additional information is required; the response times will start from the point the information is received.

Appeals

If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution for your complaint http://ec.europa.eu/odr.

Privacy

Privacy Policy

The Dublin Mint Office Privacy Policy

The Dublin Mint Office are committed to complying with all relevant legislation on Data Protection and Privacy of your information. We understand the trust you place in us when you give us your information and we respect that trust at all times.

You can access our Website home page and browse our site without disclosing your personal data. However, when you register with The Dublin Mint Office or order a product with us you will be asked to provide certain information about yourself.

We have published this Privacy Policy as a guide to help you understand how and why The Dublin Mint Office collects information from you, to whom such information is disclosed and what your rights are.

This information on this page may change in line with new or updated legislation, or if we change how we process or collect your data.

The Dublin Mint Office will ensure that when we collect your Personal Data it is:

processed lawfully, fairly and in a transparent manner

collected only for specified, explicit and legitimate purposes

adequate, relevant and limited to what is necessary for the purposes for which it is processed

accurate and up to date

not kept in an identifiable form for longer than is necessary for the purposes for which you provided it

secured by appropriate technical and organisational measures

not transferred without adequate protectionIt is important that we keep your information accurate and up-to-date and so in return, we ask you to:

give us accurate information

tell us as soon as possible if there are any changes, such as a new address or telephone number

Who are we?

The Dublin Mint Office Limited (this includes customers of www.dublinmintoffice.ie) is incorporated and registered in Ireland with company number 494407

1 - What is Personal Data?

Personal Data is any information that can identify you or information relating to you that allows us to identify you. This can be either directly or indirectly from that data alone or in combination with other identifiers we possess or can reasonably access.

2 - How do we use your Personal Data?

In general, you can come to our website to browse our products, without ever telling us who you are. If you want to make a purchase from The Dublin Mint Office however, we will need certain personal information such as your name, telephone number, email address, payment address and wherever you want your purchase delivered to. In addition we may, from time to time, collect information about our customers via order forms, media advertisements, coupons, emails, questionnaires, competitions, telephone conversations and surveys.

All of this information is kept on secure servers, complying with all applicable data protection and consumer legislation, and we treat all personal information as fully confidential. We will use what you provide us to:

To send your order to you and collect payment.

To produce and personalise (if required) your order

To keep you up to date with the progress of your order

To ensure we contact you through your preferred means

We keep a record of what you have bought, to enable us:

To ensure the guarantee periods are met

To keep a record of your payments and instalment plans

To send you information on other products we think may be of interest, based on previous purchases

We keep a record of previous offers we may have sent you to avoid sending the same offer again, which also helps reduce our environmental impact.

We keep a brief record of any correspondence or telephone calls we may have had with you so that we may always strive to help you with any question.

If you have said we can, we will send you letters, emails, SMS text messages or get in touch with a telephone call with you from time to time so that we can let you know about our new products, services and anything exciting we have got going on. You will only receive these marketing messages if you gave us permission to by opting in to specific communication means; you can stop receiving them at any time with the right to opt-out - all you have to do is:

Click the ‘unsubscribe’ link in any of our promotional emails and update your contact preferences

Text “STOP” to the SMS number to opt-out of text messages

You can edit your details and update your contact preferences directly at www.dublinmintoffice.ie/myaccount

Email us at customercare@dublinmintoffice.ie

Call our customer care team on 1800 937 321

Write to The Dublin Mint Office, FREEPOST, Perigord House, Damastown Industrial Estate, Dublin 15

The Dublin Mint Office follows best practice guidance across all marketing communications. However, if you inform us that you no longer wish to receive marketing emails and/or telephone calls you will stop receiving them within 7 Days of your request being received. We will still hold your email address (unless you ask us to remove it) to contact you about customer service related issues - dispatch updates for example.

If you inform us you no longer wish to receive postal marketing you may still receive some letters up to 6 weeks after you change your preferences as mailings are printed in advance. You will still receive customer service or order related letters.

We want to let you know what we’re up to, and help you to see and find our products. Like many companies, we engage in online advertising to do this - with targeted banners and adverts on other websites and apps. This common practice is done using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies and mobile identifiers, as well as specific services offered thought social media platforms.

We make sure we always act in accordance with the terms and conditions of these platforms to show you products and news you may be interested in. All of these platforms offer you ways to manage your privacy and advertising preferences from within their own settings.

3 - Do we share your Personal Data?

We do not sell, rent or otherwise trade your Personal Data with others. While most of our work is done by our employees who access your Personal Data directly from our systems which are under our direct control, we do use third-party service providers to perform certain functions on our behalf.

To give you the best and most efficient service, we use reputable third-party banking and distribution companies. We use them for credit card transactions and order fulfilment, and we provide only the minimum information needed for them to verify and authorize your payment card, and process your order. They are under strict obligations to keep your personal information private.

We may, with your permission, perform a credit check before allowing you to purchase on our interest free instalments. However as we do not have access to your personal financial situation, it is up to you to consider the affordability of any purchase you make.

We also work with postal mail companies under the same conditions and our email communications are also sent through a third party client. We only work with these partners with your explicit consent, and you can ask us to stop at any time.

Such companies and individuals will only have access to the personal data needed to perform these functions, they may not use it for any other purposes and are required to process the data in accordance with data protection laws and regulations applicable in Ireland.

We seek to maintain accurate contact details, including checking your contact details through commercially available records. For further information on which service providers may have access to your personal data, please contact us.

Please note that if we are requested by the police, government, regulatory, or other body investigating suspected illegal activities to provide your personal data and/or user details, we are entitled to do so.

4 - How long do we keep your Personal Data?

We make sure to only keep data for as long as it is required to service your account, retain your transactional history and remember your preferences. We also hold certain types of data in accordance with legal requirements for tax and accounting rules for the standard statutory period required by EU Law, which is currently set at 6 years. Once the Personal Data is no longer required, it is either deleted or anonymised.

5 - Is your Personal Data secure?

Protecting your personal privacy is our main concern. We take reasonable steps to ensure that all information we collect, use or disclose is accurate. It is either stored or eventually destroyed in a secured environment accessed only by authorised personnel.

We use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls; encryption, anonymization, password management and regular software updates. We perform a regular review to make sure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required as detailed in the section above.

We fully recognise the importance of secure shopping and the protection of your credit card details when purchasing from us. Our web server uses proven technology to encrypt your personal information, including debit or credit card numbers, names and addresses. When you place an order, the encryption process converts the characters you enter into code that is then securely transmitted over the Internet. This eradicates the potential accessibility of your personal financial data by outside individuals or agencies and all related fraud.

6 - Do we transfer information between countries?

Our customer service team and fulfilment operations are both located within Europe. We do not have any operations outside of Europe.

7 - What are cookies and why do you use them?

Cookies are text files that are automatically placed onto your device by many websites. Cookies don't harm your computer, and a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Generally cookies are used to improve the performance of a website, for remembering preferences, for making your experience on a site smoother and to provide website owners with information on how the site is being used. For example, The Dublin Mint Office uses cookies to keep track of what you have in your basket and to remember you when you return to our site to enhance your experience. We also use cookies to identify and monitor how the website is being used and to track how our advertisements perform.

To enjoy the full experience of our website, and to make a purchase, you will need to allow cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To get a better understanding of how to get control of cookies on your system we suggest you go to www.aboutcookies.org - they have lots of up-to-date information about how to manage cookies in the latest internet browsers.

8 - What rights do I have in relation to the personal data you hold about me?

Unless subject to an exemption, you have the following rights with respect to your Personal Data:

The right to be informed - to know how your personal information is being used by The Dublin Mint Office

The right of access - to access the personal information that The Dublin Mint Office hold about you

The right to rectification - to correct any inaccuracies in that information

The right to erasure - to have the personal data The Dublin Mint Office holds deleted

The right to restrict processing - to stop your data being processed, or collected

The right to data portability - to have you data transferred to yourself, or someone or something else

The right to object - to stop direct marketing, or withdraw your consent about how your data is being processed

Above all, you have the right to complain to the Information Commissioner’s Office (the ICO).

9 - How can I access or correct my Personal Data?

The majority of the Personal Data that we collect is collected directly from you, in which case you are responsible for its accuracy. We encourage you to tell us as soon as possible if there are any changes to your Personal Data, such as a new address. When information is found to be inaccurate, either through our own checks or following a communication from you, it is updated.

You can update your Personal Data at any time by

Emailing us directly at customercare@dublinmintoffice.ie

Call our customer care team on 1800 937 321

Write to The Dublin Mint Office, FREEPOST, Perigord House, Damastown Industrial Estate, Dublin 15

To access the data The Dublin Mint Office holds, you will need to request this from us in writing. This is called a Subject Access Request. You can do this by contacting our Data Protection Officer through email, or through the post on the details below. We also have a form available which you can complete and return to us here - 1.5A DMO GDPR SUBJECT ACCESS REQUEST FORM

Email our Data Protection Officer through dpo@dublinmintoffice.ie

Write your request and send to FAO Data Protection Officer, The Dublin Mint Office, FREEPOST, Perigord House, Damastown Industrial Estate, Dublin 15

For further information regarding this policy, to access your Personal Data, request that it be deleted, or ask for it to be transferred to another organisation, please contact the Data Protection Officer by using the above mentioned contact details.

How can I make a complaint about how you have handled my Personal Data or responded to a request?

If you are dissatisfied with the handling of your Personal Data or how we have responded to a request to exercise your data subject rights, you have the right to ask for an internal review. An internal review will consider whether or not your Personal Data and/or request were handled appropriately, in line with applicable data protection laws and regulations.

Internal review requests should be submitted to the Data Protection Officer by using the contact information above. We aim to respond within 30 working days of the receipt of the request for an internal review.

If you are dissatisfied with the outcome of the review, then you may seek a review by the Data Protection Commission, which has the powers to uphold or overturn the decision. Please see DPC contact information below.

Website: www.dataprotection.ie

E-mail: info@dataprotection.ie

Telephone: 00353578684800

Mail: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois

Contacting us

We welcome your comments and messages. For general enquiries or account based questions please contact us

For questions or comments about our privacy policy please email dpo@Dublinmintoffice.ie

What do you do with my personal data?

We comply fully with the conditions of the Data Protection Act and we will only supply customers’ details to contracted third party partners for processing purposes. We undertake not to sell or rent your details to any third party.

DPA

Please be aware when calling our customer experience team, we can only discuss the account with the named account holder. If the account holder wishes for us to discuss the account with a third party we would need authorisation via telephone, email or letter. Please click on the above link to download a copy of our letter of authority, this would need to be completed, signed, dated and then returned to us with a copy of their passport or driving license.

Cookie Policy

The Dublin Mint Office use cookies and other technologies to keep our sites reliable and secure, to measure their performance, to deliver a personalised shopping experience and personalised advertising. To do this, we collect information about users, their behaviour, and their devices.

To view our Cookie Policy click here

FAQ

1. How do I pay for my order?

You can make payment by credit or debit card at the time of order.

You do have an option to pay for your order after you receive it. If you choose this option, you will be sent an invoice with your order and full details of how to pay are included on that invoice. For ease of reference, here are the payment options available:

a) Internet & Telephone Banking –

IBAN IE60 AIBK 9313 6514 5090 09
SWIFT code AIBKIE2D

Please ensure you enter or quote your ten digit Customer Number (beginning ‘70’) as the payment reference. Your Customer Number can be found at the top right of your invoice.

b) Direct Debit – please call our Payment Team on 1800 937 321.

c) Cheque or Postal Order – please send, together with the remittance slip on your invoice, to:

The Dublin Mint Office,

FREEPOST,

Perigord House,

Damastown Industrial Estate,

Dublin 15

d) Credit or Debit Card – either by post to the address above (please include remittance slip on your invoice) or by calling our Payment Team on 1800 937 321 (Monday to Friday 0900 – 1730).

e) BillPay: For ease of payment, you can take your invoice or reminder letters to your local GPO and make cash or card payments using the remittance at the bottom.

f) Paypal: Please go to https://paypal.me/dublinmintoffice and enter the amount that you wish to pay. Please also enter your customer number in the notes field.

2. Customer Care:

The Company is committed to providing customers with high-quality products and service. If you have a query concerning any aspect of our service, please call our Customer Care team on 1800 937 321 Monday to Friday 09:00 - 17:30, or alternatively you can contact us via e-mail at customercare@dublinmintoffice.ie

3. Appeals

If you have a complaint about your purchase, please email customercare@dublinmintoffice.ie or telephone 1800 937 321. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution for your complaint http://ec.europa.eu/odr.

4. Data Protection

The Dublin Mint Office are committed to complying with all relevant legislation on Data Protection, we endeavour to act fairly and honestly in all our customer transactions and communications. Any personal information we collect is through lawful and fair methods, is subject to General Data Protection Regulations and is kept within the European Economic Area. The Company also complies with the conditions of the Data Protection Act and will only supply your details to contracted third party partners for processing purposes under strict confidentiality agreements.

The Dublin Mint Office Ltd follows the Guidelines of the Irish Direct Marketing Association and the Data Protection Act of 2018.

5. What if I have a question about my order?
Please contact our Customer Care Team via email (customercare@dublinmintoffice.ie) or by calling 1800 937 321.

6. I’m outside of ROI, can I still place an order?
Unfortunately, The Dublin Mint Office cannot fulfil orders to addresses outside of ROI.

7. How do I return an order?
Yes. If you are within the 14 days from receipt of goods, you can return your order to us using our easy returns process. Simply call 1800 937 321 and request a pre-paid returns label. As many of our goods are valuable and limited editions, we do request that you obtain proof of posting for any goods you are returning to us. In the unlikely event that your goods get lost in the post, we will request the proof of posting and it is the only way that we will be able to refund you. Please see our terms and conditions for more information.

Alternatively, should you choose to return the goods, you can so at your own initial expense, and we will refund the postage that you paid provided that you include the correct level of postal insurance to cover the sales cost of the item(s) and retain proof of postage.

Please send the goods to us at:

The Dublin Mint Office,

FREEPOST,

Perigord House,

Damastown Industrial Estate,

Dublin 15

8. I have started collecting - How can I complete my collection?
The best thing to do, is to call one of our experienced team, who can guide you through the next steps. Please call 1800 937 321 for further information. Alternatively, feel free to email customercare@dublinnmintoffice.ie and one of our team can call you back, or reply to your email if you prefer.

Collecting with us

Collecting coins and medals is a rewarding hobby – it gives you insight into the history and culture of a country, period or theme that you are interested in. Many people collect coins with their grandchildren and children in mind, so giving them an interesting and educational hobby to share. We know of many cases of cherished coin collections being handed from generation to generation.

When you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued.

Why do we offer a saving on the first coin in a collection?

The answer is simple. We believe this is the best way to introduce you to a collection. We trust that this initial saving will assure you of the quality of craftsmanship and convince you that this is a collection not to be missed. What's more, by purchasing the first coin in a collection you are guaranteed access to the remaining the coins at a preferential price for future deliveries.

Am I committed to buying further coins?

No. In fact, you aren’t even committed to buying this first coin. If, after receiving it you decide not to keep it, simply return it within 14 days and owe nothing. Each of the remaining coins in your collection will similarly be sent to you entirely on approval, you only need to pay for the coins you wish to keep. You can stop collecting at any time just call us to let us know. This enables you to only pay for the coins after you have decided to keep them and build your collection at a pace that suits you.

Buying from us - 100% satisfaction guaranteed.

By collecting through The Dublin Mint Office, collectors ensure that they receive the latest news and the best quality coins. As an organisation, we also guarantee the item’s provenance and limited mintage, should you decide to sell at a later date.

Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. The Dublin Mint Office is an approved member of the Direct Marketing Association and offers easy ordering and secure payment online.

Question about an order

When will my order arrive?

Once your order has been successfully placed we aim to dispatch your product within 28 days, however if for any reason there is a delay with shipping your product we will inform you of this via email or written correspondence.

You can also view any product delay updates by clicking on our "Delay's" tab

How do I cancel my order?

If you have placed an order with us and no longer wish to receive the goods you can cancel the order any time before it has been invoiced.

If your item does leave us before the request to cancel the order we can supply you with a pre-paid returns label within 14 days of you receiving the goods, we would require you to keep the proof of posting.

If you do require to cancel your order, please contact our Customer Experience team on 1800 937 321 so we can assist you.

What to do if my goods are damaged?

In the unlikely event that your goods arrive damaged, we will be able to supply you with a pre-paid returns label and a replacement form, when you have received these we do require you complete the replacement form and return all goods received in the package. It is strongly recommended that you obtain and retain a certificate of postage for all returned items (provided free of charge by the Post Office). The package will be inspected upon receipt and we will then supply you with a replacement within 28 days.

To arrange for this service please contact our Customer Experience team on 1800 937 321

Returns

How do I return an item?

“No Quibble” Returns Policy

The Company provides a “No Quibble” returns policy which allows you to return any goods, providing that they are returned within 14 days of receipt, complete and in a condition as good as when they were delivered.

Should you require to return any items, please call our Customer Experience team on 1800 937 321. The team will be more than happy to help you with returning your unwanted item and will issue a pre-paid returns label, this can either be done via post or email.

As many of our goods are valuable and limited editions, we do request that you obtain proof of posting for any goods you are returning to us. In the unlikely event that your goods get lost in the post, we will request the proof of posting certificate and it is the only way that we will be able to refund you.

As soon as we do successfully received and processed your returned item, you will then receive an automated email as confirmation. In the event that a product is returned outside of the 14 day returns period, we reserve the right to refuse acceptance.

Our returns policy is a 14 day period.

Terms and Conditions

Ts & Cs

Terms and Conditions of Sale

The Company reserves the right to refuse to supply any individual or company.
• All items shown are subject to availability and may be withdrawn at any time.
• All prices shown are in Euros and include VAT where applicable at the current rate.
• No extra charge will be made for credit or debit card payments.
• The Company will aim to deliver all goods within 28 days of acceptance of your order. If we are unable to deliver within 28 days, you will be offered substitute goods and/or revised delivery date. Alternatively, you may cancel your order, in which case a full refund for any prepaid items will be provided.
• Under the European Union (Consumer Information, Cancellation and Other Rights) Regulation 2013 (S.I. No. 484 of 2013) (hereinafter referred to as the "CRD Regulations"), you have the legal right to cancel your order within fourteen days of delivery of the good (i.e. when you acquired physical possessions of the goods)."
• A full refund will be issued on receipt of the returned goods for items previously paid, however, we reserve the right to offset any other unpaid balances prior to processing your refund.
• Customers should take all reasonable care with items while they are in their possession.
• Legal and beneficial title to the goods shall remain with the Company until such time as the Company has received payment in full of the purchase price. Upon receipt of full payment, the title shall pass to the customer.

1) 14 Day “No Quibble” Returns Policy

In addition to your statutory rights, the Company provides a “no quibble” returns policy which allows you to return any goods (except personalised items), providing they are returned within 14 days of receipt, complete and in mint condition. Receipt of goods is determined to be the earlier of the date the delivery has been signed for or 7 working days from the invoice date.

The Company will provide customers with a pre-paid postage label which can be obtained by calling Customer Care on 1800 937 321. It is strongly recommended that you obtain and retain a certificate of postage for all returned items (provided free of charge by the Post Office).
In the event that a product is returned outside of the 14 day returns period, we reserve the right to refuse acceptance.

2) Payment

2.1 – Invoice Payment

Payment via invoice is due and is required on receipt of invoice, or on or before the due date specified on the invoice irrespective of the 14 day returns period. In the event of non-payment, we reserve the right to:

2.1a) Charge interest on overdue invoices at a rate of 4% above the base rate of lending rate in force from time to time of the Governor and Company of the Bank of Ireland and accrued on a daily basis from the date payment became due to the date of receipt of cleared funds.
2.1b) Charge a late payment fee for overdue invoices plus an additional fee to cover expenses incurred in providing the buyer with written or verbal reminders, or for passing the overdue debt to a solicitor or authorised third party for legal proceedings or for tracing & collection.
2.1c) Charge a fee to cover the costs and administration incurred by the seller for processing unpaid cheques, direct debits, declined, refused, rejected or disputed card payments and for processing rejected or refused payments for other payment types not mentioned.
2.1d) Charge a fee for providing the buyer or an authorised third party for the retrieval, copying and despatch of copy invoices or statements.
2.1e) Suspend or cancel an application, order or account without notice.

2.2 - Online Payment

To shop at The Dublin Mint Office online store, simply select the product you wish to purchase, select the required quantity and “Add to Basket”. Once you have completed your product selection you will be taken to a product basket, you may click the “back to shopping” link to continue your product selection(s) or “Continue Order” to secure your order immediately online via our online payment method.

2.2 a) For a one-off purchase and to process your online payment by credit or debit card at the checkout screen, you will be offered to enter your card details.  The checkout and your card details are secured using the highest levels of encryption. The Dublin Mint Office does not keep a record of your card details but your details are stored with our Payment Service Provider, Worldpay, who are accredited to store this information in a secure way. A unique token representing your payment card is provided to Dublin Mint Office so that we can process your payment.  Credit or debit card payments are pre-authorised for the full amount with payment due when your goods are shipped.

2.2 b) When you purchase a subscription, you will be given the option to nominate a credit or debit card which can be used to process payment for future coin shipments. If you choose not to opt for this service, you will be sent an invoice requesting payment for each subsequent coin issue. Recurring payment agreements for our subscription services are covered in the continuous payment authority section of our website, found here.

2.2 c) If you choose to pay for your order using PayPal, the amount covering your full order value will be taken immediately. If your order is for a subscription and you choose to pay using PayPal, payment for only the first coin will be taken and you will be sent an invoice when subsequent coins are shipped. To complete this transaction you will be taken to Paypal’s website where the payment will be handled using your personal Paypal account and payment details.

2.2 d) Payment via invoice is due and is required on receipt of invoice, or on or before the due date specified on the invoice irrespective of the 14 day returns period. In the event of non-payment, we reserve the right to:

Charge a late payment fee for overdue invoices plus an additional fee to cover expenses incurred in providing the buyer with written or verbal reminders, or for passing the overdue debt to a solicitor or authorised third party for legal proceedings or for tracing and collection.
Charge a fee to cover the costs and administration incurred by the seller for processing unpaid cheques, direct debits, declined, refused, rejected or disputed card payments and for processing rejected or refused payments for other payment types not mentioned.
Charge a fee for providing the buyer or an authorised third party for the retrieval, copying and dispatch of copy invoices or statements.
Suspend or cancel an application, order or account without notice.

2.3) Credit or Debit Card

Please have your preferred card to hand and contact our customer care team on 1800 937 321 Monday - Friday between the hours of 09:00 - 17:30 with the exception of ROI bank holidays. A Customer Service representative will be available to process your payment and provide assistance should you have any questions. All cards with the exception of Diner Card and American Express.

2.4) Internet Banking & Telephone Banking

This is available through internet banking or telephone banking via your Bank or Building Society. For payment please quote The Dublin Mint Office Ltd Bank account with IBAN IE60 AIBK 9313 6514 5090 09 and SWIFT code AIBKIE2D. Please ensure you enter or quote the 10 digit Dublin Mint Office customer number beginning ‘70’ as the payment reference. The customer number can be found in the top right of the invoice or reminder letter.

2.5) BillPay

For ease of payment, you can take your invoice(s) or reminder letters to your local Post Office and make cash or card payments using the remittance at the bottom.

2.6) Cheque or Postal Money Order

Cheques or Postal Money Orders should be made payable to The Dublin Mint Office Ltd and sent to the Freepost address shown on the front of the invoice or reminder letter, or in the enclosed business reply envelope. Please ensure you enclose the original remittance slip from the invoice(s) or reminder letter(s) you are making a payment for. To avoid processing delays, the reverse of the cheque or postal order should be endorsed with your name, address, invoice numbers and customer number.

3 - Vouchers

The Company offers a voucher policy for repurchased goods at the discretion of senior management. The vouchers will be a percentage of the noted value of the repurchase which must be redeemed within 12 months of the issue date unless an alternative agreement has been made. These vouchers will be limited to the purchase of comparable products as defined by the management team.

4 - Credit Limit

A credit limit will be applied to your account at our sole discretion and subject to account approval in accordance with our internal credit policy.

5 - Customer Care

The Company is committed to providing customers with high-quality products and service. If you have a query concerning any aspect of our service, please call our Customer Care team on 1800 937 321 Monday to Friday 09:00 - 17:30, or alternatively you can contact us via e-mail at customercare@dublinmintoffice.ie

6 - Data Protection

The Dublin Mint Office are committed to complying with all relevant legislation on Data Protection, we endeavour to act fairly and honestly in all our customer transactions and communications. Any personal information we collect is through lawful and fair methods, is subject to General Data Protection Regulations and is kept within the European Economic Area The Company also complies with the conditions of the Data Protection Act and will only supply your details to contracted third party partners for processing purposes under strict confidentiality agreements.

The Dublin Mint Office Ltd follows the Guidelines of the Irish Direct Marketing Association and the Data Protection Act of 2018.

These terms and conditions do not affect your statutory rights.